Privacy Management Plan
For detailed information about how we manage and protect your personal and health information please refer to our Privacy Management Plan.
Protecting your privacy
Privacy at Hunter Water
We recognise that our people, customers and the community trust us to keep their personal information safe and secure. We will respect this trust and work together to make privacy easy.
Hunter Water’s Privacy Framework has been developed to conform with the Privacy and Personal Information Protection Amendment Act 2022 (NSW) (PPIP Act) and in some limited circumstances, the Health Records and Information Privacy Act 2022 NSW (HRIP Act) with regard to protecting the personal and health information of our people, customers and stakeholders.
We collect personal information from our people, customers and stakeholders in order to perform our functions in delivering water and wastewater services to the community. The following key documents demonstrate the way that Hunter Water manages its responsibilities with regard to personal information.
If you have any questions about the application of this Privacy Statement, or your privacy on this website, or if you have a request to access or correct your personal or health information as held by Hunter Water please contact the Hunter Water Privacy Officer or call 1300 657 657.
We’re committed to protecting your privacy.
Privacy policy
Our Privacy Policy shows we are committed to the effective management of personal and health information and this policy aligns with our value of trust.
Mandatory Data Breach Reporting Scheme
Hunter Water has a Corporate Emergency Response Plan and as part of this, a Data Breach Response Plan and Policy. For further details regarding this plan please contact the Privacy Officer.
Information and Privacy Commission NSW
If you would like more information about your privacy, please visit the NSW Information and Privacy Commission’s website.
Privacy On our Website
We use analytics to gather information about visitor activity on our website. This is not used to identify users but rather to obtain metrics to help us to evaluate and improve the services that we provide.
Our website uses third party cookies and pixels that social media providers use to collect information about their members’ activities on our website. We use these metrics to better understand our audience and evaluate our online activities.
When you use our website, some information that is logged
automatically includes your operating system, IP Address, device and browser
type, the city location, the duration of time spent on our website and the pages
and documents you viewed. If you do not wish for this to be obtained you should
not access or use our website services.