Water supply problems
What to do if you are experiencing a problem with your water supply, including no water, dirty water, high or low pressure or unusual taste or smell.
My water looks, tastes and smells unusual
I have high or low water pressure
I can't turn off my path tap
My water meter is damaged
I can hear a hammering noise in my pipes
Quick links
An easy way to learn about our water supply.
How we protect our water supply
We take a holistic approach to managing our water supply.
How we test our water quality
Our drinking water quality program allows us to thoroughly monitor our supply.
Where does my water come from?
Learn about the drinking water sources within our area of operations.
Journey from source to tap
We manage our water from catchment to tap, ensuring that safe and reliable, high-quality drinking water is delivered to all our customers.
Additional Information
What's in your water
Our supply is clean, safe and produced at the most optimal quality for our customers.
Have you experienced damage to your property?
We strive to do our best to minimise the impact of property damage for our customers. On occasion there may be a water main break or sewer overflow that is not foreseeable and unfortunately may cause property damage. Read our helpful fact sheet to learn what to do in this instance.
Learn how to check for leaks
Watch our short video to learn how to check for leaks at your property to save you water and money.
Guidelines for drinking water quality
We follow comprehensive guidelines to protect drinking water and ensure that it is high quality when it reaches our customers' taps.