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What to do when a property owner passes away

If you've lost a loved one recently, we understand it's a difficult and emotional time for all, which is why we have made it easy for you to notify us so we can update or finalise the account.

What do I need to do?

There are a number of ways you can let us know about a deceased estate. You can:

  1. Visit the Australian Death Notification Service (ADNS). This free service lets you notify multiple organisations (including Hunter Water) of a death through one simple, secure online platform.
  2. Complete our online form below and we will update or close the Hunter Water account.
  3. Call us on 1300 657 657

Let's us know

Complete the form below to let us know what needs to be updated. Make sure you attach a copy of the will (to show the executor details) and/or a copy of death certificate.

As per our Privacy Statement, the personal information we collect in this form is used to deliver you our services, which includes updating the account details as requested.

Your contact details

Property and account details

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Is anyone still occupying the property?
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Estate Management

Do you have a formal relationship with the property?

Please upload supporting documentation. If possible, please keep total uploads to under 10MB.

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Drag and drop files here or click to upload
    Optional
    Drag and drop files here or click to upload
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      Statement

      I/we understand and acknowledge the following:

      • I am the owner or authorised representative for the above noted accounts and/or properties.
      • I acknowledge that I have received, read, and accept the terms of the Hunter Water Privacy Statement.
      • I declare that the information I have provided in this form is true and correct to the best of my knowledge.