Update your details
We appreciate you providing us with important, up-to-date information about your account.
Log into My Account and go to the ‘Details’ tab to update the account email address, mobile number and postal address.
In My Account, you can also:
- update how you receive your bill and other notifications from Hunter Water
- check your account balance
- pay a bill
- set up direct debit
- get a payment extension.
It’s quick and easy to register for My Account.
If you need help updating your details or have any questions call us on 1300 657 657 (8am - 5pm weekdays).
Information for managing agents, real estates or strata managers
If you manage a property's account, please complete our Managing Agent Request form.
We take your privacy seriously
We collect personal information from our customers in order to perform our functions in delivering water and wastewater services to the community. Read more in our privacy statement.
Keeping us updated with your current information helps secure your account and provide you with our services.
What to do when a property owner passes away
If you've lost a loved one recently, we understand it's a difficult and emotional time for all. We will be notified by the Australian Death Notification Service if they have been notified. You can also contact us directly.
Need to add another person to act on your behalf?
Are you a property owner and need to update or add a person to have access to your account to act your behalf?