Payment Assistance Scheme
We understand that paying bills can sometimes be difficult.
If you own and live in your home, or are a private tenant who pays your water usage component you may be eligible for an assistance credit applied directly to your Hunter Water bill.
Call our understanding, local team on 1300 657 657 or make an appointment with one of our community agencies near you for a confidential assessment of your circumstances.
Maitland area
Maitland Neighbourhood Centre - 02 4932 0950
Carrie's Place Domestic Violence and Homelessness Services
Samaritans
St Vincent de Paul Society. You can also contact them by phone on 02 4961 6882 to arrange a home visit.
The Salvation Army. You can also contact them by phone on 1300 371 288 for further assistance.
Financial Counselling Hunter Valley Project. You can also contact them by phone on 02 4933 8999 for further assistance.
Cessnock area
Kurri Kurri Community Services
St Vincent de Paul Society. You can also contact them by phone on 02 4961 6882 to arrange a home visit.
The Salvation Army. You can also contact them by phone on 1300 371 288 for further assistance.
Lake Macquarie area
St Vincent de Paul Society
(Call 02 4961 6882 to arrange a home visit)
Eastlakes Family Support Services
The Salvation Army
(For over the phone assistance, call 1300 371 288)
Port Stephens area
Port Stephens Family and Neighbourhood Services
Tomaree Neighbourhood Centre Salamander Bay
The Salvation Army
(For over the phone assistance, call 1300 371 288)
Newcastle area
The Salvation Army
(For over the phone assistance, call 1300 371 288)
Sugarvalley Neighbourhood Centre
St Vincent de Paul Society
(Call 49 616 882 to arrange a home visit)
Dungog area
Salvation Army
(For over the phone assistance, call 1300 371 288)
St Vincent De Paul
(Call 02 49 616 882 to arrange a home visit)
Other services
Cancer Council
(Call 13 11 20)
Financial Counselling Hunter Valley Project: 02 4933 8999
Samaritans Financial Counselling
National Debt Helpline: 1800 007 007
CAP (Christians Against Poverty): 1300 227 000
Lifeline (Free 24-hour phone counselling): 13 11 14
Hunter Tenants’ Advice and Advocacy Service: 1800 654 504
Moneycare Newcastle: 02 4088 5820
NILS (No Interest Loan Scheme): 1800 509 994
MensLine Australia: 1300 789 978
Domestic Violence NSW: 1800 656 463
Gambling Help NSW: 1800 858 858