Support for customers impacted by family and domestic violence

Domestic and family violence is a serious and widespread problem in Australia and we know it can happen to anyone at any time in their lives.

Our team are trained to recognise and respond appropriately to assess your needs.

Conversations are confidential

Your safety and privacy is our priority. Any information you provide us will not be shared with anyone else, including anyone else listed on the account. Access to your information is limited to the staff working directly with you.

Help paying your bill

Family violence can increase the complexity of financial hardship. Our understanding team is here to support you. We'll assess your situation and provide a range of support options to help make paying your bill, or managing a debt, easier.

Connection with further support

We work closely with a range of local domestic and family violence resource centres in your area that are specialist agencies. We can connect you with these services which can save you explaining your situation again.

We also recommend the free and anonymous Ask Izzy website, which can connect you with support services near you for a variety of needs including, financial stress, mental health and unemployment for example.

Contact us

Speak to our team on 1300 657 657 or use Live Chat on our website during business hours. You can also email us.

Hunter Water has worked with accessible information specialists SCOPE to translate a number of our fact sheets, including about our bills and payment options, into Easy English.