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Claim your pension rebate

Are you eligible?

Residential customers who receive a pension rebate may receive discounts on their water service charges. Here you can find out if you are eligible for the rebate so you can start saving on water usage fees.

Eligibility criteria

Have you received a letter about your pension rebate?

If you have recently received a letter advising that your current rebate has mismatched, please fill in this form and update your information. If we need more information after receiving this form, we will reach out to you.

Fill in this form if you are a residential customer and you have confirmed you are eligible to apply for a pension rebate.

As per our Privacy Statement, the personal information we collect in this form is used to deliver you our services, which includes responding to your claim. We also use it to seek your feedback to improve our services or to give you other information relevant to the services we provide you.

Your contact details

Preferred contact method

Property and account details

Optional

Pension details

Statement

I/we understand and acknowledge the following:

  • I authorise Hunter Water to use Centrelink Confirmation eServices to perform a Centrelink/DVA enquiry of my Centrelink or Department of Veterans’ Affairs customer details and concession card status in order to enable Hunter Water to determine if I qualify for a concession, rebate or service. I authorise the Australian Government Department of Human Services (the department) to provide the results of that enquiry to Hunter Water.
  • I understand the department will use information I have provided to Hunter Water to confirm my eligibility for a concession rebate and will disclose to Hunter Water personal information including my name, address, payment and concession card type and status.
  • This consent, once agreed to, remains valid while you are a customer of Hunter Water unless you withdraw it by contacting Hunter Water or the department. You can obtain proof of your circumstances/details from the department and provide it to Hunter Water so that my eligibility for a concession rebate can be determined. If you withdraw your consent or do not alternatively provide proof of my circumstances/details, you may not be eligible for the concession rebate provided by Hunter Water.
  • I am the owner or authorised representative for the above noted accounts and/or properties.
  • I acknowledge that I have received, read, and accept the terms of the Hunter Water Privacy Statement.
  • The information I have provided in this application is true and correct, to the best of my knowledge. I understand that Hunter Water may re-bill any rebate provided and/or take proceedings against me if false or misleading information is provided.