Account refunds

Life's busy and sometimes we forget we've paid a bill and pay it twice or make a payment to the wrong account.

When this happens, we’re here to help with your refund. Refunds are issued via direct deposit to your bank account; credit card refunds are not available.

Are you selling your property?

If you’re selling your property, any credit on your Hunter Water account will be refunded through your settlement adjustment. Refunds can't be processed separately during this time. For questions about the settlement adjustment, please contact your conveyancer.

Request a refund

As per our Privacy Statement, the personal information we collect in this form is used to deliver you our services, which includes processing an account refund as requested.

Your contact details

First name

Last name

Phone

What is your relationship to this property?

Name of owner/s

Preferred contact method

Phone

Property and account details

Address

Suburb

Postcode

State

Account number Optional

Refund details

Reason for refund

Date of payment

Refund amount

Proof of payment

Attach a bank statement (or an online banking screenshot) showing the transaction from your account to Hunter Water. If you paid in instalments, make sure you include the last 4 payment transactions.

You can block out any personal information as we only need to see the transaction details.

Attach document or photo

Drag and drop files here or click to upload

Bank details

We will refund any amount owing to this bank account.

BSB

Account number

Account name

Statement

The information I have provided in this application is true, to the best of my knowledge

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