My Account
You can view, pay and download your bills, check your account balance, update your details, set up direct debit and get a payment extension.
Make the switch!
Have your bills delivered straight to your inbox and manage your account online with My Account.
What are you here to do?
Your bill explained
Your bill comes three times a year and is made up of two components: your water usage and service charges.
Need help paying your bill?
Whether you need extra support paying your bill, or some handy options to manage payments, we’re here to help keep you connected to our essential service.
Easy English Documents
We have worked with accessible information specialists SCOPE to translate a number of our fact sheets and key information into Easy English.
Pricing, fees and charges
Check out our current pricing across our broad range of services.
Pension rebates
Understand what concessions and rebates may apply to you and how to access your rebate online.
Quick links
An easy way to manage your account.
Customer refunds
Customer account refund
Complete our online form if you would like to have money paid to a Hunter Water account refunded.
Stormwater drainage charge credit
During a review of our billing data, we learned that between 2006 and 2019 we had been incorrectly applying the Stormwater Drainage Charge to some properties.