Meter testing

If you feel that your meter isn't recording accurately, you can contact us to request that your meter be tested. You will be responsible for pre-payment of this test, but if the meter is found to be inaccurate, we will refund you this fee.

Once completed, we will advise you of the meter testing results and make available a written report on your request.

See our Miscellaneous Fees Guide to find out the test cost.

If results indicate that the meter is over-recording or under-recording, see information below on what we will do.

If the test indicates that the meter is over-recording by more than four per cent of the actual quantity of water passing through it, we will:

repair or replace the meter
refund any charge paid by you for the test, and;
adjust your account by calculating the measurement error on a basis in line with what you would usually be paying.
In the instance that the meter is under-recording by more than five per cent of the actual quantity of water passing through it, we will repair or replace the meter and refund any charge paid by you for the test.

We will replace the meter at no cost to you if the meter:

is found to be defective
can no longer be reasonably maintained
is replaced as part of a meter replacement program.

Watch now: How to check for water leaks

Learn how to check for leaks at your property.

Thirsty for more advice?

If you need more advice on water meters and sub metering, get your questions answered by contacting our team.

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Meter testing

Test indicates over-recording

Test indicates under-recording

Watch now: How to check for water leaks

Thirsty for more advice?