Accessing your water meter

It is also important to provide clear access to and around your water meter to repair or replace it. This means the area above and below as well as around your meter should be clear of hazards such as concrete, dirt, shrubs or trees. To work safely, we require 15 cm (minimum) clearance above and below as well as around your water meter and frame.

We exchange water meters for the following reasons:

• it is not registering
• is unreadable
• is damaged by a Hunter Water representative
• is blocked and/or noisy
• is part of our proactive water meter exchange program for water meters that are nearing the end of their useful life.

Photo shown is an example of a residential water meter that has clear access to enable our contractors to repair or exchange the water meter.

From time to time we may not be able to access your water meter and be unable to gain a reading of your water usage.

You may receive a card in your letter box when a meter cannot be accessed at your property (see below). In order to avoid an estimated read, you will need to provide an urgent water meter reading. You can do this by using our online form.

If you have any questions, please contact us.

From time to time we may not be able to access your water meter to exchange your water meter as part of our proactive meter exchange program for maintenance purposes.

We need clear access to safely replace your water meter. If you receive a card in your letter box that has a box checked on the reverse of this card, then you will need to arrange to have the necessary work completed.

If you have any questions, please contact us.

Any damage to your water service that has not been caused by us is the responsibility of the property owner, and you will need to seek assistance from a Licensed Plumber if structural damage has occurred (accidental or negligent ). For example, the meter has been dented, the water meter frame ran over, has been bent or hit by a mower or whipper snipper.

If the water meter only, shows physical signs of damage please contact us. and our staff will come and take a look and, if required, we will replace the water meter as soon as possible to maintain continued service. This may include but is not limited to:

• cloudy or smashed glass on the meter face
• water spurting or leaking from the glass
• you are unable to see/read the water meter dials and numbers on the meter face.