Shaping our water future - 2025-2030 Price Proposal

You helped us to shape our water and wastewater services to the end of the decade, so that we can make sure our services meet your needs and deliver community value.

Most of the prices that we charge are set by the Independent Pricing and Regulatory Tribunal (IPART) based on the efficient costs of providing essential services. IPART sets our prices every five years, with adjustments for inflation between reviews.

Hunter Water is required to submit our plan to IPART for the services we’ll provide, and the prices customers will pay. This is called our ‘pricing proposal’. We have worked hard to ensure that activities and investments we have proposed reflect your views and preferences, and our proposed prices are fair. We know that our community is concerned about the cost of living at the moment, but we do not want to cut costs in the short-term if it leads to higher costs and prices, or poor services in the future.

We undertook an extensive five stage engagement program with our customers and community over a two-year period to ensure that our proposal reflected their values and preferences.

Learn more about what we did and what you told us

We have now submitted our 2025-2030 pricing proposal to IPART.

IPART will review our proposal and determine new prices to apply from 1 July 2025. Our detailed proposal, as well as information about how you can provide feedback and participate in the public exhibition process, is available on IPART’s website.

IPART public exhibition process

You can have your say on our proposal through IPART’s public exhibition process by providing them with a written submission and/or attending a public hearing. This process is independent to Hunter Water, so please do not send any feedback on our proposal to Hunter Water.

Visit IPART’s website to learn more about the public exhibition period, how to have your say and provide feedback, and/or register to attend the public hearing.