Report a leak

Report a water leak

Our water is precious and our community is the eyes and ears of our water supply network. Your quick reporting of a water leak can help reduce water loss and wastage.

Step 1: Are we aware of an outage in your area?

We may already be aware of a water leak in your area. View our current water outages.

Suburb Time Issue Notes
Coal Point & Carey Bay 08:30am Unplanned Outage 734289 - Customers in the Coal Point & Carey Bay area may be experiencing low water pressure. We expect pressure to return to normal from 3PM
Lochinvar 11:30am Unplanned Outage 732406 - Customers in Angus Cl, Brahman St, Charbray St, Clydesdale St, Dexter Rd, Droughtmaster Ave, Holstein Rd, Sanctuary Dr, Shorthorn Rd & Simmental St may be experiencing lower than normal water pressure due to development works affecting our water pump station. We anticipate the development works to be completed and pressure to return to normal by the 13th December 2024. We apologise for any inconvenience this may cause.
>Water supply issue icon

Fault reported
Water supply issue reported.

Water outage icon

Works in progress
Water outage in this area.

Completed works icon

Completed works
Recently completed repairs.

Planned works icon

Planned works
Work planned in this area.

Step 2: Not on our list? Let's identify where the leak is located?

Call us immediately on 

1300 657 000

if you see a moderate or major water leak, or a leak causing harm or property damage.  

Where is the leak?
Describe the leak

Water leaks of this kind are our highest priority.

Please call us immediately on 1300 657 000

Understanding your water service responsibilities

We may maintain and repair the pipes from our water main (typically on the street) to and including your water meter where the meter frame is situated a maximum of one metre inside your property boundary.

Responsibility for the maintenance and repairs of pipes from your water meter to the home is your (or the home owner's) responsibility.

View our diagram to understand your responsibilities

We will not attend to repair:

  • Damage to your water system not caused by us
  • Private water services connecting to our water infrastructure under the terms of a separate agreement
  • Main to meter services greater than 40mm in diameter
  • Water services with less than 15 cm clearance above and below as well as around the water meter and frame
  • Water services connected to privately owned water mains (some community title subdivisions or private joint water services)
  • Fire services
  • Backflow prevention devices on properties, except where the device is integrated into the water meter supplied and owned by us

In these instances you will need to contact a licensed plumber to carry out the appropriate work as your own expense.

Your water meter requires a clearance of 15 cm (minimum) above and below as well as around your water meter and frame. Does your meter have the required clearance?

No clearance around the water meter?

It is important to provide clear access to and around your water meter to repair or replace it. To work safely, we require 15 cm (minimum) clearance above and below as well as around your water meter and frame, as shown in the the picture on the left above. This means the area around the water meter should be clear of hazards such as concrete, dirt, shrubs or trees. If your water meter does not have the required clearance, you will need to fix the issue before we can attend your property.

Optional

Your contact details

Statement

As per our Privacy Statement, the personal information we collect in this form is used to deliver you our services, which includes responding to your enquiry. We also use it to seek your feedback to improve our services or to give you other information relevant to the services we provide you.

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