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My Account lets you:

• View, pay and download a copy of your bills
• Take control over your bill payment – pay in full when due with direct debit, or set up weekly, fortnightly or monthly payments with Easy Pay. You can update or cancel anytime.
• Check your balance and when your bill is due
• Update your contact details
• Request more time to pay

For your security, My Account uses two-step verification to confirm it is you logging in each time.

There are plenty of ways you can do business with us such as submitting applications and paying your bill online, contacting us via phone, email or web chat or visiting our Customer Service Centre in Newcastle.

If you receive a visit, phone call or email from somebody claiming to be from Hunter Water and you have suspicions about the reason for their contact here's what to do.