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Customer and community surveys

As an essential service provider it's important we understand how we're performing against customer and community expectations.

Image shows a customer speaking with someone from Hunter Water in an office environment.

That's why we run regular customer and community feedback surveys asking people several questions about how they think we're doing. The surveys are conducted by a third-party on our behalf and you may receive an invitation to participate via email of SMS.

The anonymous results help us gauge how our customers and community perceive us and will give us an understanding of where we're doing well and where we can improve.

The surveys are conducted by a third party on our behalf, and the call will take about two minutes.

Not keen to participate in our survey?

If you'd like to be removed from the call list, please email us your your name and telephone number/s.

Email us

Share your feedback

You don't need to wait for a survey call if you have feedback. You can ask any questions or let us know how we're doing any time.

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Survey competition

We conduct regular surveys to monitor customer experience. Customers who are invited to participate, and complete a survey, are eligible to participate in a ‘lucky door’ prize draw to win a $100 gift card. You must opt in and provide your contact details also. Prizes are drawn each month.

Read our terms and conditions

Have your say

Our dedicated engagement platform enables our community to be involved in projects and programs at a time that suits them through surveys, polls, forum discussions and interactive mapping tools.

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