Construction water service connections and disconnections

To complete the application, you will need the following information:

• The size of your private water service (standard residential size is 20mm).
• The size of the drilling to the water main (20mm or 25mm).
• If you are an accredited driller and doing the drilling for your customer, you are required to nominate the date and approximate time the drilling will be conducted.
• Your licence number, name and contact details.
• Book inspection dates for the connection works.
• The date when the water meter frame will be ready for our meter contractors to install the meter. This should be within 24 hours of the water connection.

This process must take place no more than two weeks prior and a minimum two days prior to making the physical connection to water and/or sewer.

At the application stage you will be notified of any special considerations applicable for the water connection/s. For example pre-laid water service and any drilling requirements.

The water service is to be installed in compliance with our requirements and the water meter frame constructed incorporating a metallic water meter spacer ready for our contractor to carry out the water meter installation.

Construction water services must incorporate a 'high hazard' site containment backflow prevention device (or RPZD) which is registered with us upon connection.

We conduct random inspections of water connections to ensure compliance with our standards. The licensed plumber must ensure all works comply with our Water Services Connection Standard and the Plumbing Code of Australia. This includes pressure testing of water services at 1500 kPa for a period of not less than 30 minutes as per AS/NZS3500.

To complete the application, you will need the following information:

• Your licence number, name and contact details.
• Book inspection dates for the connection works.
• Return the water meter/meters applicable to the service to be disconnected.

This process must take place no more than two weeks prior and a minimum two days prior to making the physical disconnection of water.

Where the property water service with a 20mm/25mm drilling to the water main is no longer required, it must be capped off at the main tap (water main) with an approved cap and/or approved fittings.

The 'high hazard' site containment backflow prevention device (or RPZD) must be unregistered with upon disconnection.

We conduct random inspections of water disconnections to ensure compliance with our standards. The licensed plumber must ensure all works comply with our Water Services Connection Standard and the Plumbing Code of Australia.