Policies and standards
Water and Wastewater
- Drinking Water Quality Policy (321KB)
- Appendix OFFSET WATER SERVICE (49KB)
- Recycled Water Policy (319KB)
- Asset Management Policy (139KB)
Safety Health and Wellbeing
- Standard Working with Lead (275KB)
- Standard Working Near Water (351KB)
- Standard Working at Heights (515KB)
- Standard Underground and Overhead Services (874KB)
- Standard Traffic Control (329KB)
- Standard Sharps and Needle Sticks (276KB)
- Standard Remote and Isolated Work (515KB)
- Standard Personal Threat (332KB)
- Standard Mobile Equipment (342KB)
- Standard Hot Work (312KB)
- Standard High Pressure Water Jetting (367KB)
- Standard Fitness for Work (317KB)
- Standard Excavation (5289KB)
- Standard Cranes and Lifting (441KB)
- Standard Bites and Stings (268KB)
- Standard Asbestos (621KB)
- Guideline Supplier User Guide WHS Requirements (316KB)
- Manual - Safe Electrical Work (807KB)
- Lifesavers Pocket Book (708KB)
- Incident Reporting Investigation (136KB)
- Damstra Induction (14KB)
- Damstra Checklist (357KB)
- Working at Heights Standard (637KB)
- Confined Space Standard (638KB)
- Hazardous Manual Tasks Standard (260KB)
- Safety Health Wellbeing Policy (345KB)
- Alcohol and Other Drugs Standard (340KB)
Governance
- Modern Slavery Statement 2022 23 (5791KB)
- Agreement MoU between NSW Health and Hunter Water signed (183KB)
- Hunter Water Statement of Corporate Intent SCI 2022 2023 (2129KB)
- Fraud and Corruption Control Plan (430KB)
- Treatment Operations and Desalination Committee Charter (222KB)
- Statement of Expectations for Hunter Water Signed (1073KB)
- People and Culture Committee Charter (222KB)
- Nominations and Governance Committee Charter (226KB)
- Plan Privacy Management Plan (938KB)
- Code of Conduct Policy (210KB)
- Sustainability Committee Charter (225KB)
- Corporate Governance Statement (1336KB)
- Disclosure Policy Signed (293KB)
- Privacy Policy (390KB)
- Public Interest Disclosures PID Policy (806KB)
- Fraud and Corruption Control Policy (297KB)
- Audit and Risk Committee Charter (269KB)
- Directors Code of Conduct Policy (376KB)
- Board Charter (619KB)
- Investment Committee Charter (223KB)
Environmental and Quality
- EP0004 Environment Policy (351KB)
- EP0006 Cultural Heritage Policy (773KB)
- Quality Policy (135KB)
Customer Services and IT
- Complaints Handling Standard (210KB)
- Standard Interest Charges on Customer Accounts (254KB)
- Complaint and Enquiry Policy (222KB)
- Policy - Cyber Security (211KB)
- Billing Policy (1037KB)
- Debt Recovery and Hardship Policy (962KB)