Hunter Water is responsible for the maintenance and improvement of the sewer network, home owners also have responsibilities.
The location of our sewermains and your pipes can be hard to identify without plans, although you can usually find an inspection shaft cover somewhere in your yard.
We can provide you with a plan of your property showing where our sewer mains are located (which includes a fee) or contact Dial Before You Dig. A qualified plumber can provide you with a basic plan of where your sewer pipes are located.
You should always refer to Hunter Water's website or contact us in the first instance.
If you arrange for a licensed plumber to attend your property prior to contacting us, they may be able to determine if there is a possible blockage within our wastewater system (Hunter Water owned assets), or within your internal pipework (customer owned asset).
If the blockage is suspected to be within our wastewater system, your licensed plumber should contact, or ask you to contact us. We will then attend to carry out the appropriate work.
If the work to determine the blockage was undertaken by a licensed plumber at your request, prior to your contact with Hunter Water to report a suspected blockage, you are responsible for these costs.
In the majority of circumstances, upon notification, Hunter Water will attend a property if the sewer inspection shaft is full or overflowing as this may indicate that there is a blockage in the sewer main or branch line.
If there is a blockage in our pipes, the plumber will contact or ask you to contact us. We will then attend to carry out the appropriate work.
This will depend on the severity of the blockage. Some may only cause sinks to drain more slowly, others can cause sewage to spill from gully traps outside or even spill from the toilet or basin inside the house.
If you are experiencing problems with your sewer such as gurgling noises, sinks and toilets are slow to drain or effluent is overflowing from your internal or external gully, please follow the steps below and then contact us.
Once you have performed these checks please contact us for advice. If you are unable to perform these checks please contact Hunter Water for support.
The shape and size can vary greatly. Generally they are between 100mm and 150mm in diameter and are either made of plastic or metal alloy. In some properties there are fittings that may look like an ORG that are called ‘disconnector gullies or gully traps’. These can easily be converted to an ORG, provided it is lower than any other waste outlets in the home.
Most properties constructed after 1976 have an ORG, surrounded in concrete, near an external wall (or in special cases they may have a reflux valve). Buildings connected to the sewer prior to this date do not have an ORG unless additional work has been carried out since 1976. We strongly recommend that all homes have an ORG installed. When it is not possible to install a complying ORG, a reflux valve may be installed.
House Drainage Diagrams are normally ready for collection or post within 10 working days after receipt of the application.
If you require further assistance please contact us on 1300 657 657 or email firstname.lastname@example.org.
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