During a recent review of our billing data, we learned that between 2006 and 2019 we had been incorrectly applying Stormwater Drainage Charges to some properties in our network. The amount overcharged to each property varies, with the largest single amount to any one property totalling just above $900. We are currently notifying the properties owners impacted.
What is the Stormwater Drainage Charge?
We charge some customers a stormwater drainage charge where we are responsible for providing stormwater drainage services. This charge allows us to build and maintain infrastructure for the management of stormwater.
Information for Current Property Owners
If you have received a letter referencing that a property you own was incorrectly charged the Stormwater Drainage Charge you can choose to do the following:
|We have already applied a credit to the property account equalling the amount overcharged, and this can be used to offset the cost of your next bill. Check your next bill for an adjustment totalling the amount referenced in your notification letter.
Request a Refund
|Click here to complete our request for refund form and a refund will be deposited into your nominated bank account.
What if I am the previous owner of a property?
If you are the previous owner of a property incorrectly charged the Stormwater Drainage Charge we may not have your current contact details.
If you owned a property between 2006 and 2019 in one of the following suburbs and would like to know if you were incorrectly charged, complete our previous owner refund enquiry form to provide your property and your current contact details.
|| Salamander Bay
|| Cooks Hill
|| Mayfield East
|| The Hill
| Adamstown Heights
|| Mayfield West
|| Tighes Hill
| Bolwarra Heights
| Cameron Park
|| Fren Bay
|| Mount Hutton
|| Mount View
|| Waratah West
|| Newcastle East
|| Warners Bay
|| Macquarie Hills
|| North Lambton
|| West Wallsend
If you have any trouble using these methods of applying for a refund, call us on 1300 657 657.
Please accept our apologies for the inconvenience caused by this issue, we hope that the actions we have taken have rectified the matter.