Stormwater Drainage Charge Credit

During a recent review of our billing data, we learned that between 2006 and 2019 we had been incorrectly applying Stormwater Drainage Charges to some properties in our network. The amount overcharged to each property varies, with the largest single amount to any one property totalling just above $900. We are currently notifying the properties owners impacted.

What is the Stormwater Drainage Charge?

We charge some customers a stormwater drainage charge where we are responsible for providing stormwater drainage services.  This charge allows us to build and maintain infrastructure for the management of stormwater.


Information for Current Property Owners

If you have received a letter referencing that a property you own was incorrectly charged the Stormwater Drainage Charge you can choose to do the following:

Do Nothing                                          

We have already applied a credit to the property account equalling the amount overcharged, and this can be used to offset the cost of your next bill. Check your next bill for an adjustment totalling the amount referenced in your notification letter.

Request a Refund

Click here to complete our request for refund form and a refund will be deposited into your nominated bank account.

What if I am the previous owner of a property?

If you are the previous owner of a property incorrectly charged the Stormwater Drainage Charge we may not have your current contact details.

If you owned a property between 2006 and 2019 in one of the following suburbs and would like to know if you were incorrectly charged, complete our previous owner refund enquiry form to provide your property and your current contact details.

 Aberdare  Charlestown  Mayfield  Salamander Bay
 Abernethy  Cooks Hill  Mayfield East  The Hill
 Adamstown Heights  Edgeworth  Mayfield West  Tighes Hill
 Bolwarra Heights  Ellalong  Merewether  Wallsend
 Cameron Park  Fren Bay  Mount Hutton  Warabrook
 Cardiff  Kearsley  Mount View  Waratah West
 Carrington  Largs  Newcastle East  Warners Bay
 Cessnock  Macquarie Hills  North Lambton  West Wallsend

If you have any trouble using these methods of applying for a refund, call us on 1300 657 657.

Please accept our apologies for the inconvenience caused by this issue, we hope that the actions we have taken have rectified the matter.