Information for Businesses

We recognise that water is crucial to economic activity and community life and we are providing support to our business customers during restrictions.

Under Level 1 water restrictions, the restrictions for businesses are the same as those that apply to homes. For our major water users within our region there are additional expectations as outlined below.

Major water users (i.e. those who use over 10 million litres [ML] as classified in the table below) will be the first business customers to develop and utilise a Water Efficiency Management Plan (WEMP). This will identify water savings within those businesses and identify where water is crucial to their operations.   

If you are a business who uses less than 10 ML of water a year (see the table below), you are required to comply with the general Level 1 water restrictions that apply to residential use. If Level 2 water restrictions commence, you will be required to prepare a WEMP. Further instructions will be provided should Level 2 restrictions be introduced.

Business Customers 

Water Restriction Requirements

What Do I Need to Do?

Major customers who use more than 50 million litres (ML) per year 

For example: manufacturing and mining

You will be required to implement a WEMP when Level 1 water restrictions commence Hunter Water will meet with you to help you develop a WEMP

Large customers who use more than 10 ML per year

For example: aged care facilities, shopping centres, food production

You will be required to implement a WEMP if Level 2 water restrictions commence Hunter Water will meet with you to help you develop a WEMP

Business customers who use less than 10ML per year 

For example: nurseries, landscapers, market gardeners, commercial growers, offices, cafes

You will be required to implement a WEMP if Level 3 water restrictions commence. Identify how you can save water in your business by reading fact sheets here


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Exemptions for Business

While the majority of customers should be able to accommodate Level 1 water restrictions, we recognise that some businesses rely on outdoor water use for continuity of operations. 

Water use for critical business activities may be exempt from restrictions. 

After  the introduction of Level 1 water restrictions, a grace period for exemptions will apply.

Apply for an exemption


Frequently Asked Questions