Williamtown Water

Overview and Contact Us

South Wallsed Water Supply

Overview

Hunter Water is providing a water reticulation scheme to approximately 165 properties within the Williamtown Contamination Investigation Area, as defined by the NSW Environment Protection Authority (EPA). The scheme will provide access to safe drinking water for properties which include residential lots, a primary school, a commercial area and tourism facilities. Hunter Water will provide one connection per existing residential dwelling or commercial development.

This project will be completed by mid-2017.

If you are interested in connecting to the water supply network please see the 'Maps' section and identify your property. If you are not able to identify your property please contact Hunter Water for assistance.

If your property is within the Investigation Area you may like to read the FAQ (Frequently asked Questions) and the Timing and Process pages of this webpage. If you are interested in connecting your property to the water supply, or would like more information, please email your name, property address and contact details, or call 1300 657 657 during business hours.

If your property is not within the Investigation Area and you are interested in connecting to the water supply please see below.

PFOS and PFOA

For more information on PFOS/PFOA and Hunter Water see PFOS and PFOA. For information about the drinking water supply see water quality.

Contact Us

For more information please contact the Project Team by email or call 1300 657 657 during business hours. For after-hours emergencies call 1300 657 000.

Properties outside of the Investigation Area

Hunter Water is providing access to safe drinking water to properties inside the Williamtown Contamination Investigation Area, as defined by the NSW Environment Protection Authority (EPA). Properties outside of the Investigation Area cannot be connected to the water supply as part of this funded project.

Property owners outside the Investigation Area have the option of funding their own connection to the water supply. The cost to the property owner will vary depending upon the proximity of an existing suitable water main and other factors. More than 12kms of new water mains are being installed as part of this project, bringing access to Hunter Water's supply closer to many properties.

If you are interested in connecting your property which is outside the Investigation Area there is a six step process.

Step 1: Apply for a water main extension

Apply to Hunter Water for the extension of water mains using our standard 'Application for Developer Services' form.

Step 2: Hunter Water will investigate your application

Each water main application is unique. Factors to be considered include:

  1. Does the property have access to an existing water main, or is a new water main or water main extension required? If connection to an existing water main is possible, and the original installation of that water main was paid for by a developer, new connections to that main may need to pay a contribution to that developer.
  2. How will a new service affect the existing water supply system?

Step 3: Receive a Notice of Requirements letter

Hunter Water will forward a 'Notice of Requirements' letter you. This Notice will detail what you are required to do in order for the water connection to be provided to you.

The requirements for your application may include:

  1. Design and construct water infrastructure specified in the notice necessary to serve your property.
  2. Transfer of the infrastructure to Hunter Water.

You will be required to engage an accredited design consultant to assist with meeting our design and construction requirements (as detailed in our Land Development Manual).

You may be required to prepare a Review of Environmental Factors (REF) to assess the likely impacts an activity may have on the environment. Before commencing the preparation of a REF, you should consult with Hunter Water to discuss your requirements.

Step 4: We Issue an approval letter

Once you have met these requirements Hunter Water will forward a letter of confirmation.

Step 5: Install new water infrastructure

You will need to engage a contractor to install the required water infrastructure to enable the connection.

Step 6: Arrange for connection

You can then arrange connection to the water system at a Hunter Water Customer Centre. Water connection fees are also paid at a Customer Centre.

FAQs

Frequently Asked Questions (FAQs)

Answers to Frequently Asked Questions will be updated based on questions asked by the community. To see the current list of FAQs click here.

If you need information about site containment backflow prevention please click here.

Maps

Williamtown Contamination Investigation Area

The investigation area has been defined by the NSW Environment Protection Authority (EPA). To see a map of the Williamtown Investigation Area click here.

Before you download the below area maps please note they are in large format (each approximately 2MB).

Customer Connections

Private Property Connections

Hunter Water has now door knocked and made contact with almost all property owners, and has conducted initial on-site surveys of many properties.

Installation of plumbing pipework on private property will commence in May and is expected to be completed by mid-2017.

The installation process will be coordinated by Hunter Water and undertaken by independent plumbing contractors funded by the project. Property owners may choose to connect the new water supply directly to their existing system or to an external tap or tank. All properties will be assessed for backflow requirements.

The Commonwealth Government has confirmed it will provide funding to cover the cost of installing pipework on private property and for direct connections to the water supply system.

Customer Process for Connection

If you have advised Hunter Water that you are interested in connecting to the water supply system, or would like more information about the process, we will contact you from early April 2017 to make arrangements for installation of pipework on your property.

For an overview of the process for installing pipework on your property see the Customer Connection Process Flowchart.

Some properties may require additional backflow prevention. For more information see the Backflow Prevention FAQ.

Watermain Construction

Watermain Construction Update

The project involves the construction of approximately 10kms of new water mains in Salt Ash. This construction needs to be completed before individual properties are able to be connected to the new water supply and is being undertaken in two phases.

Construction of the first phase of new watermains is now complete, with almost all residential streets now containing new mains infrastructure. Eire Construction Pty Ltd was contracted to undertake this work on behalf of Hunter Water.

A separate contract for the second phase, which involves construction of new mains on Nelson Bay Road as well as on the final few residential streets is currently being finalised. This work is expected to be undertaken between May and July.

During construction of both phases, management and handling of soil and groundwater is being undertaken in accordance with the approved Project Management Plan. If you have any questions or concerns about the work on-site please call Hunter Water on 1300 657 657. For after-hours emergencies call 1300 657 000.

Latest News

Latest News

Construction of new watermains along most residential in Salt Ash is now complete.

A contract for construction of new watermains on Nelson Bay Road and the final few residential streets is currently being finalised.

Installation of pipework on residential properties and connections to the new watermains will commence in early May.

The Commonwealth Government has confirmed it will cover the cost of installing pipework on private property and connecting to the water supply system. Property owners who have already connected as part of the project and who have incurred costs for plumbing should keep their receipts and call the RAAF Base Williamtown Environmental Investigation on 1800 011 443.

Fast Facts

Project Location
Williamtown
Project Duration
February 2016 - June 2017
Contact
1300 657 657

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