Privacy Statement

Personal Information

At Hunter Water, we intend to give you as much control as possible over your personal information. In general, you can visit hunterwater.com.au without telling us who you are or revealing any information about yourself.

There are times, however, when we may need information from you, such as your name and address. It is our intent to let you know before we collect information from you on the web site.

If you choose to give us personal information via the web site that we or our business partners may need to correspond with you, process an order or provide you with a plan, it is our intent to let you know how we will use such information.

If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes. We do keep track of the domains from which people visit us, the date and time of visits, the pages accessed and documents downloaded. We analyse this data for trends and statistics, in order to provide our customers with a better service.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") and Hotjar, an web site usage analysis tool, provided by Hotjar Ltd and INSIDE a website activity monitoring and chat tool. These tools are used to collect data that allows us to improve the functionality of our website and the services provided to make it easier for you. By visiting our website you acknowledge that you accept and consent to our privacy practices as well as those of Google Analytics, Hotjar and INSIDE as outlined or linked to in this policy.

Hotjar is a tool that aggregates data on how visitors to our site use are using it. Hotjar uses cookies to collect non-personal information (for example,pages visited, how pages are used and interacted with, browser version, etc.). For more information on Hotjar, how it collects data, what data it collects please and how to opt out of it collecting your information please read Hotjar's own privacy policy: https://www.hotjar.com/privacy

INSIDE also involves the use of cookies to track consumer activity on and log chat activity on our site. We will not intentionally collect personally identifiable information, but may aggregate data collected on our site and with or without data collected from other sites.

Business Relationships

The Hunter Water site contains links to other web sites. Hunter Water is not responsible for the privacy practices or the content of such web sites. It is the responsibility of the user to make his or her own decisions about the privacy practices and the content of these sites.

Feedback

Feedback to Hunter Water is always welcome. Please note that any information or material sent to Hunter Water will be deemed NOT to be confidential.

By sending Hunter Water any information or material, you grant Hunter Water an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit, and distribute those materials or information, and you also agree that Hunter Water is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

However, we will not release your name or otherwise publicise the fact that you submitted materials or other information to us unless:

  • we ask your permission to use your name; or
  • we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or
  • we are required to do so by law.

Feedback Terms and Conditions

Hunter Water does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to Hunter Water will be deemed NOT to be confidential.

By sending Hunter Water any information or material, you grant Hunter Water an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit, and distribute those materials or information, and you also agree that Hunter Water is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicise the fact that you submitted materials or other information to us unless:

  • we ask your permission to use your name; or
  • we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or
  • we are required to do so by law.