Community Surveys

Hunter Water is a community organisation, and it's therefore important we understand how we're performing against community expectations. That's why we're running bi-monthly telephone surveys with a short, automated call asking people several questions about how they think Hunter Water is doing. 

The anonymous results help us gauge how our community perceives us and will give us an understanding of where we're doing well and where we can improve. The information will be combined with other research and consultation to help us deliver better outcomes for our region.

The surveys are conducted by a third party on behalf of Hunter Water, and the call will take about 2 minutes.

You don't need to wait for a survey call if you have feedback. You can ask any questions or let us know how we're doing by calling 1300 657 657, or emailing 

If you'd like to be removed from the call list, please email us your your name and number/s.

Customer Experience Monitoring Program

Hunter Water conducts regular surveys to monitor customer experience.  Customers who are invited to participate, and complete a survey, are automatically eligible to participate in a ‘lucky door’ prize draw to win a $50 gift card. Prizes are drawn each month. Read our Terms and Conditions.