IPART & Pricing

Most of the prices that we charge are set by the Independent Pricing and Regulatory Tribunal (IPART) based on the efficient costs of providing essential services. IPART sets our prices every three to five years, with adjustments for inflation in between reviews. Our prices are currently set up to 2020. IPART is reviewing prices to apply from 1 July 2020.

Customer Charges from 1 July 2020

IPART has begun a review of the prices Hunter Water can charge for the water, wastewater and stormwater services provided to residential and non residential customers. Customers and community members are encouraged to participate in the review process.

We lodged our Pricing Proposal with IPART on 1 July 2019. It presents our proposed expenditure and prices. More details are provided below.

IPART released an Issues Paper on 17 Sep 2019. It summarises the key information in our pricing proposal, identifies key issues for the review and invites public feedback. Submissions to the Issues Paper closed on 21 October 2019. Most of the submissions are published on IPART's website.

In Hunter Water's response to the Issues Paper, we provide our views on issues raised by IPART, publish new demand forecasts based on the latest climate-corrected demand modelling, and update prices and bill impacts based on the latest information on borrowing costs.

We plan to invest more than $871 million in our infrastructure, technology and services over the next five years, while maintaining one of the lowest bills in the country.

IPART will publish a draft report in March 2020 which will also invite feedback from the public. For more information visit IPART


Investing in Our Customers and Community - 2020-25 pricing Proposal

Our 2020-25 Pricing Proposal to the IPART, outlines our intention to make significant capital investments in upgrading the region’s water and wastewater systems, as well as continuing to focus on water conservation initiatives and reducing leakage. If approved, it would be the biggest capital spend since 2011.

The proposal reflects our commitment to deliver even better services, while offering value for money for our customers. If approved, it will enable significant investment in our capital program while maintaining one of the lowest bills in the country.

We are here to serve our community, and we believe our level of investment will help avoid longer term price increases and will improve the service and experience for our customers.

About this submission explains how the pricing proposal and technical papers fit together and provides cross-reference to the requirements set out in IPART's guidelines.

Technical Papers


2019-2020 Customer Charges

IPART released its Determination on the maximum prices that Hunter Water can charge customers for water, sewerage and stormwater drainage from 1 July 2016 - 30 June 2020.