Your water meter is usually just inside the front boundary of your property. You’ll recognise it as a low metal pipe structure with a tap handle or lever at one end and a meter dial in the middle. Remember to keep your meter clear of leaves and garden debris as we need to have easy access to it.
If you live in a unit of large buildings the water meter may be found in the utilities cupboard on each floor, or at the front of the property in smaller buildings.
Contact us if you need help locating your water meter.
If your meter stops registering or is damaged, an estimated consumption will be calculated on a basis of how much water you have used for the same period last year or last bill (if last year is not available).
If this is not available, we will negotiate with you a mutually agreeable adjustment of charges based on an estimated reading. Contact us for more information.
If the test indicates that the meter is ‘over-recording’ by more than 4 per cent of the actual quantity of water passing through it, we will:
If your water meter needs replacing, we will replace the meter at no cost to you if the meter:
If moving within one metre of the current location, you don't need to contact Hunter Water. However, in doing so, you must ensure that the meter remains close to and within your property boundary. You will need to contact a qualified plumber to do this.
If greater than one metre, you will need to apply to Hunter Water to disconnect and reconnect the service. The disconnection of the service may require the return of the water meter.
A new water main drilling and meter affixture will be required and fees will apply. Contact us for more information.
Contact us and we can explain the options available to you, or you can fill out our Individual Meter Application Form.
If there appears to be no water supply at your property, you should firstly check whether the problem is related only to you:
If you have checked these things and believe that the water supply has been interrupted, contact us.
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