The Independent Pricing and Regulatory Tribunal (IPART), the Contract forms Schedule 2 of Hunter Water's Operating Licence. The contract is periodically reviewed. The review progress involves consultation by Hunter Water with IPART as well as public interest groups such as Hunter Water's Community Consultative Forum and customer panel before submitting any proposed changes to IPART for review and determination.
The proposed Contract is published on IPART's website and public submissions are invited. Once IPART had considered these submissions and reached final agreement with Hunter Water, a recommendation is made to the NSW Minister for Water to give final approval of the changes.
Changes were made to the Customer Contract in 2011 to provide improved clarity and further benefits to our customers. These changes include:
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