Contact Us

If you have a query that you would like answered immediately within business hours, please do not hesitate to call.

1300 657 657 (Within Australia) or

+61 249079610 (Outside Australia)

Monday – Friday, 8am – 5pm

Current Water Outages

Online Enquiry 

How to Lodge a Complaint

Report a Water Wise Rules Breach

Update your contact details using our Updated your Contact Details.

If you need to report a service fault, catchment pollution threat, main break or leak, please call us any time on our emergency number.

1300 657 000
24 hours, 7 days

If you would like your experience with Hunter Water to have that personal touch, please feel free to drop in to one of our three customer centres.

These centres are open all week days, excluding public holidays.

Newcastle Customer Centre

36 Honeysuckle Drive, Newcastle (8:30am-5pm)

Lake Macquarie Customer Centre

128 Main Road, Speers Point (8.30am-4.30pm)

Maitland Customer Centre 

285 High Street, Maitland (8.30am-4.30pm)

Our Newcastle centre is also our Head Office, whilst our other two centres are located within Council offices.

If there is something you would like to provide in hard copy, please feel free to use the below address.

PO Box 5171
Hunter Region Mail Centre NSW 2310

If there is something you would like to provide in hard copy, please feel free to use the number below.

+61 2 4979 9711