Contact Us

We're Here to Help

Report Faults and Emergencies 1300 657 000  (24 hours, 7 days) No water? View our current water outages

Spot a water leak? Report a water leak

Accounts and Billing

General Enquiries

Call us on 1300 657 657 (Mon - Fri, 8am -5pm)   Calling from Overseas? +61 2 49079610 (Mon - Fri, 8am -5pm)

Email Send us a general enquiry email

Compliments, Feedback and Complaints

Postal Address

Our Customer Centres Locations

• Newcastle Customer Centre - 36 Honeysuckle Drive, Newcastle, Australia (8:30am-5pm)
• Lake Macquarie Customer Centre - Located within the Lake Macquarie Council Building - 128 Main Road, Speers Point, Australia (8.30am-4.30pm)
• Maitland Customer Centre - Located within the Maitland Council Building - 285 High Street, Maitland, Australia (8.30am-4.30pm)

Need a Translator?

Use our language translation services