Bogus callers

• will always introduce themselves - including their name, position and reason for their call.
• will discuss balances that are overdue and payment options/arrangements that are available.
• Hunter Water can take payments over the phone but we will not enforce you to make it this way.

• will provide a basic introduction of who they are and the reason for the call.
• will make unreasonable requests for payment
  
• will try and make you feel pressured, which will make you feel uncomfortable.

• Confirm the caller's name, position at Hunter Water and a contact number. A Hunter Water employee will be able to provide all of these details.
• Write down the time of the call.
• Write down the name the caller was using and provide Hunter Water with the phone number the impersonator used to contact you.
• Terminate the call if you feel uncomfortable or if the caller cannot provide their details.
• If ever in doubt, contact us.

• will make an appointment with you where possible.
• will have an official identification for you to see, and will be happy to confirm their identity.
• may be wearing a Hunter Water uniform if relevant to their position.
• may be in a vehicle with Hunter Water branding.
• it is possible that some of Hunter Water's contractors may not have a Hunter Water identification card or Hunter Water branded uniform. If you have any doubts about the representative, contact us
• are not authorised to collect money from you at your home or business.

If you feel in any danger, call 000 immediately.

• work in pairs (although only one may identify themselves to you)
• won't be happy to handover identification for closer examination
• won't have an appointment (in some instances, appointments are not always necessary)
• won't have an official uniform or vehicle
• will and make you feel under pressure

• Hunter Water does not need to enter your house to check your water quality. This can be done from any tap on your property.
• Make sure all other doors to the outside are locked before you approach the front door.
• Keep your screen door locked and keep door chains in place.
• Be cautious and suspicious and always ask for identification.
• Make a note of the representative's details.
• Check for Hunter Water logo on clothing or on the vehicle.