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Contact Us

Report Faults and Emergencies

1300 657 000  (24 hours, 7 days)

No water?

Spot a water leak?

Accounts and Billing

General Enquiries

Call us on

1300 657 657 (Mon - Fri, 8am -5pm)


Calling from Overseas?

+61 2 49079610 (Mon - Fri, 8am -5pm)


Send us a general enquiry email                    

Compliments, Feedback and Complaints

Postal Address

PO Box 5171, HRMC 2310

Our Customer Centres Locations

  • Newcastle Customer Centre - 36 Honeysuckle Drive, Newcastle, Australia (8:30am-5pm)
  • Lake Macquarie Customer Centre - Located within the Lake Macquarie Council Building - 128 Main Road, Speers Point, Australia (8.30am-4.30pm)
  • Maitland Customer Centre - Located within the Maitland Council Building - 285 High Street, Maitland, Australia (8.30am-4.30pm)

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