Who We Are

For Hunter Water the safety of our staff is paramount. In all we do, we always want to be putting the health and safety of our staff and the community first.

Our vision is to be the leader in sustainable water services and utility solutions for our customers. This is achieved through the hard work of dedicated and highly capable people striving to deliver superior customer service whilst enhancing the environment through operational excellence.

A dedicated and experienced group of people work with Hunter Water each year to deliver a range of great results for the communities of the lower Hunter. This includes staff, contractors, alliance members, stakeholders, community and board members working side by side to ensure a sustainable water future for the lower Hunter region.

The framework for our business operations comes from two key instruments. The first is the NSW Government’s regulatory framework for metropolitan water utilities, which protects consumers and the environment through a set of licences and other controls.

The second is the Statement of Corporate Intent (SCI), which sets out the strategic objectives and business performance targets that are agreed with the stakeholders, the NSW Government. These objectives and business performance targets are incorporated in our Strategic Business Plan (SBP).

The water industry has faced many changes over the last decade and Hunter Water has adapted to embrace these challenges. Our SBP, which focuses on four key areas of customers, environment, operational excellence and performance culture, provides clear direction for the organisation’s future.

It is our blueprint for the future and guides the day-to-day organisational priorities. We have eight key commitments that set parameters for the delivery of the SBP:

  • thinking, working and living safely
  • long-term planning with appropriate investment in water and wastewater
  • providing superior customer service
  • producing safe, highly reliable water service
  • protecting people’s health and enhancing the environment
  • increasing our competitiveness and the value delivered to our community and shareholders
  • growing a vibrant workplace
  • achieving exceptional business outcomes.

The Hunter Water that exists today has had a long and rich history from its humble beginnings in the 1880s when water was first delivered to Newcastle from a temporary pumping station on the Hunter River at Oakhampton.

The constitution of the first board was approved in 1892 and New South Wales’ second water authority was born. We are governed under the State Owned Corporations Act 1989 and in 1992 the Hunter District Water Board was corporatised under the Hunter Water Act 1991 and began trading as it is known today – Hunter Water Corporation.

We are proud of our long history of service to the local community, our environmental stewardship, our record of leadership in water industry reform and the individual and collective contribution and achievements of our staff and partners.