Welcome to the Hunter Water Website

Guidelines & Requirements

Hunter Water has a number of important guidelines and requirements which are needed to make sure all our customers are treated fairly and that our water supply and water quality can be protected.

Here are some links to important information about our procedures that you may need.

  • Hunter Water approves the installation of all new water services. We have provided information on connecting and disconnecting procedures to help you understand what we need and what you will have to do.
  • If you are building a new house, you should be aware of the BASIX requirements which include some important water-saving initiatives. In addition, if you are planning a development, whether it is a single house, a multiple dwelling or a new business, we provide Property Development Services which can help you understand our requirements and the processes we need followed.
  • We provide a valuable Dial Before you Dig service that informs you if there are pipes and drains on your land – this is an easy way to protect yourself from major problems when excavating.
  • Many people are interested in installing rainwater tanks  to harvest rainwater for use in their garden – we have a rebate system in place to help if you decide to put in a tank.
  • Making sure our water supply is safe and remains of high quality is vitally important to us – we have prepared a backflow prevention guide which explains how to keep contaminated water from entering our supplies.
  • Many of our customers find they have problems with tree and plant roots breaking into sewer pipes - we have prepared a thorough explanation of what to do, how to prevent it occurring and a list of plants and trees that are known to cause problems with pipes.
  • Another important function of Hunter Water is checking building plans to ensure that buildings are not constructed over, or too near our assets.
  • An area often overlooked is stormwater inflow and infiltration – we must make sure that our stormwater system can function correctly and deal with expected flows and dispose of wastewater correctly.